Refund policy
KWEENDOM I.N.K. RETURN AND REFUND POLICY
Contact Email: kweendomink@gmail.com
DIGITAL PRODUCTS
Because digital planners, printable files, sticker files, templates, and other digital products are delivered electronically, all digital-product sales are final once the files or access links have been delivered.
Digital products cannot be returned or exchanged. However, if you receive the wrong file, a damaged or unreadable file, a duplicate charge, or experience a technical delivery problem, please contact us at kweendomink@gmail.com. Include your name, order number, and a description of the issue so we can assist you.
Customers are responsible for reviewing the product description, dimensions, file type, software requirements, and device compatibility before purchasing.
PHYSICAL AND MADE-TO-ORDER PRODUCTS
Some Kweendom I.N.K. physical products are fulfilled by third-party suppliers, including Zendrop, while others may be printed or made specifically for each order. Return and replacement options vary depending on the product and the reason for the request. Please contact us before attempting to return any item.
• Ordering the wrong size, color, design, or quantity
• Changing your mind after production has begun
• Minor color differences caused by screen or printing variations
• Minor variations that are normal for handmade or print-on-demand products
Please carefully review all product descriptions, measurements, size charts, colors, and order details before completing your purchase.
DAMAGED, DEFECTIVE, OR INCORRECT ITEMS
If your physical order arrives damaged, defective, misprinted, or incorrect, contact us within 30 days of delivery at kweendomink@gmail.com.
Please include:
• Your name and order number
• A description of the problem
• Clear photographs showing the complete item, packaging, and issue
After reviewing your request, we may offer a replacement, reprint, store credit, or refund, depending on the circumstances. Do not discard the product or packaging until your request has been reviewed.
CANCELLATIONS AND ORDER CHANGES
Contact us immediately if you need to cancel or change a physical-product order. Once an order has entered production, it cannot be canceled or changed.
Digital orders cannot be canceled after the files or access links have been delivered.
AUTHORIZED RETURNS
Do not mail a product back without contacting us first. If a return is approved, return instructions and the authorized return address will be provided privately by email. Items returned without prior authorization may not be accepted.
Customers may be responsible for return shipping unless the product was damaged, defective, or incorrect.
REFUNDS
If a refund is approved, it will be issued to the original payment method. Please allow up to 10 business days after approval for the refund to appear. Processing times may vary depending on your bank or payment provider.
SHIPPING AND DELIVERY ISSUES
Customers are responsible for providing a complete and accurate shipping address. Additional charges may apply if an order must be reprinted or reshipped because an incorrect or incomplete address was submitted.
If tracking shows that an order was delivered but you cannot locate it, contact the shipping carrier first and then email us for assistance.
CONTACT US
For questions regarding your order, return eligibility, damaged products, or digital delivery, contact:
Kweendom I.N.K.
kweendomink@gmail.com
This policy does not limit any consumer rights required by applicable law.